COVID-19 Policies and Procedures
Updated: May 1, 2020
Our office is open. As a dental healthcare provider during a pandemic and following the recommendation of the American Dental Association, we will continue to see patients with emergencies and on a case by case basis if they are not showing symptoms such as fever, persistent coughing, or shortness of breath.
Please be understanding with our new check-in policies as they are in place for your safety and the safety of our community
1. Please call our office upon arrival and wait in your vehicle. You will receive a call or text when the doctor is ready to see you.
2. Your temperature will be taken at check-in. Anyone with a temperature of 100.4 or higher, will be rescheduled.
3. Adults, please only bring yourself to your appointment
4. If you are a parent bringing your child, please wait in your vehicles after completing the check-in and during the appointment process to limit the number of people in the office at one time. You will receive a call or text when your child is done.
5. You will be asked to wash your hands before your appointment.
6. New patients, forms are also available online on our website. You may fill out your forms prior to your appointment.
Is It dangerous to seek dental care during a pandemic?
We assure you that our offices adhere to the recommendations provided by CDC, ADA, and Federal and State regulatory bodies to provide you with safe and compassionate care. We will keep you updated should your access to dental care be interrupted due to an inability to safely render our services.
What precautions are Manoa Dental taking to prevent the spread of infection?
Even before COVID-19, infection control in any dental office was and is paramount for the safety of our patients and the team. Even before the coronavirus, our offices followed strict infection control measures put forth by the Centers for Disease Control and Prevention and the American Dental Association.
- Sanitizing each entry - All doorknobs, counter, and check-in surfaces are wiped down after each patient entry and exit.
- Sanitizing general– staff personnel cleans all public spaces, including treatment rooms, restrooms, and waiting-rooms.
- Use of medical-grade disinfectant sprays – applied to operator rooms after every patient is seen (per CDC guidelines), including high touch areas such as chairs, counters, and equipment.
- Protective Barriers – placed on items such as curing lights, overhead lights, and computer keyboards.
- Sterile Instruments – dental instruments are sterilized after every patient. CDC protocols are strictly adhered to in assuring proper sterilization of dental instruments.
What extra precautions is Manoa Dental taking to provide safe dental services during this time?
- We have communicated to our staff the need to stay home if they show symptoms such as coughing, sneezing, and trouble breathing.
- Any staff member that has traveled to a CDC Level 2 or 3 regions will be required to self-quarantine before returning to work, although we are highly recommending team members not travel at this time.
- We’ve implemented a procedure that screens patients for COVID-19 symptoms or possible exposure. The screening process is done at three points – when the patient books an appointment, when we reach out to confirm an appointment, and once the patient is physically in the office.
- Increased intervals between and appointments and patients.
- We are requesting all patients remain in their cars until the doctor is ready to see them. Only patients that are unable to wait in a vehicle are invited to use the waiting room.
Should I reschedule my upcoming dental appointment?
If you or someone you are in close contact with have recently traveled to one of the countries with large outbreaks of COVID-19 (China, Italy, Iran, or South Korea), other hotspot states (especially New York, California, Washington) or if you have been exposed to someone else who was diagnosed with COVID-19 or who was quarantined as a precaution, wait 14 days until you see your dentist make sure you have not caught the coronavirus.
If you are healthy, there’s no need to cancel your regularly scheduled dental appointment. We will be in touch with you should it become necessary to reschedule your appointment.
What oral hygiene measures can I take to decrease my personal exposure to coronavirus?
Brush and floss your teeth, clean your tongue, swish and spit and gargle with a mouth rinse containing hydrogen peroxide.
- Wash your hands often with soap and water for at least 20 seconds, especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.
- If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
- Avoid touching your eyes, nose, and mouth with unwashed hands.
- Avoid close contact with people who are sick.
- Put distance between yourself and other people if COVID-19 is spreading in your community. This is especially important for people who are at higher risk of getting sick (https://www.cdc.gov/coronavirus/2019-ncov/prepare/prevention.html).
- Clean and disinfect frequently touched surfaces.